Workshop labourer

JOB TITLE: Workshop labourer

REPORTS TO: uPVC Manager & Trade Centre Manager

SUMMARY OF POST:Predominately working within a workshop environment by performing a variety of tasks whilst assisting the uPVC and Trade Centre Managers.

SALARY:  As agreed within contract of employment


  • Maintaining the cleanliness of the workshop, yard and surrounding areas.
  • Loading and delivering products.
  • Assist installation teams when required.
  • Carry out remedial repairs and service calls.
  • Ensure the quality standards of the organisation are adhered too.
  • Ensure the trade centre is fully stocked.
  • Adhering to Health and Safety regulations and guidelines always.
  • The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation to achieve the overall objectives of the business



  • Full UK driving licence
  • Knowledge and experience with hand tools and power tools
  • The ability to work across a range of activities within a workshop environment


  • Good customer service skills
  • Product knowledge


Existing Positive behaviour Negative behaviour
Customer focused Responds professionally and appropriately to customer requests

Goes the extra mile

Take responsibility for own decision making

Ensures relevant information is shared with the appropriate staff

Treats every situation in the strictest of confidence

Listens to customers

Does not listen to customers

Is negative when dealing with situations

Keeps information to self

Fails to recognise when a customer may feel uncomfortable with a discussion

Forward thinking Effectively plans work

Contributes ideas at staff meetings to help move the business forward

Takes responsibility for own personal development

Poor time management/planning skills

Negative or no input at staff meetings

Little or no interest in own personal development

Professional Treat all employees and customers with respect

Take pride in all work completed by self

Maintain confidentiality at all times

Manage workload through time management

Answer the phone with a smile

Offer support to other staff when able

Take responsibility for own actions


Listening/encouraging or taking part in office gossip

Constantly miss deadlines set

Negative attitude towards work and/or colleagues

Does not listen to others

Blames other when things go wrong

Unable to stay on task

Aspirational Positive behaviour Negative behaviour
Strives to be the best Continuously looking for better ways of working

Has a positive approach towards their work/ colleagues/ business

Works towards their own professional development

Motivates others




Becomes jaded within their role

Negative attitude towards work/ colleagues/business

Little or no interest in own self development

Does not encourage others within the team

Approachable Communicates with all staff in a professional and friendly manner

Follows actions through

Remains impartial during discussions


Rushes discussions

Does not listen to the needs of the customer or employee

Is negative in response to discussions

Does not follow actions through

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